24/7/365 Critical User Support

Commensus are committed to providing unrivalled support across our services. All of our engineers and consultants are dedicated to our customers. We aim to employ the best and train them to be better. By maintaining our commitment to strict service guarantees we are able to offer our financial customers specific SLAs on critical user support. We are confident that we offer some of the best support in our industry.
 

• In the event that the problem can not be fixed remotely, a 2nd line engineer will attend site within 60 minutes guaranteed.
• 24 hour, 365 days per year, remote help desk support for all company users regardless of geographic location. Your call will be answered by a 2nd line engineer, with a waiting period on average of 18 seconds, who will attempt to fix the problem remotely. We guarantee no call centres or message taking facilities, just pure 24/7 support. If the problem can not be dealt with remotely then a emergency site visit will be scheduled within 60 minutes.
• Provision of spare machines, built and ready to go at a moments notice.
   

For further information about Commensus and our bespoke IT Services for the Financial Sector, call us on 0800 612 6610 / 020 8661 4652 or email financialsector@commensus.com